Business System Analyst




Full Time

JOB ID: 1487704

At VieMed, LLC, we pride ourselves on what has driven our success, teamwork, and exceptional patient care. We are actively seeking a talented, dedicated, self-motivated, energetic, and career-minded individual to join our organization as a Business System Analyst.

VieMed requires all employees to be vaccinated against COVID-19 as a condition of employment. To demonstrate compliance with VieMed’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment.

Essential Functions and Responsibilities
• Researches software systems in order to understand existing functionalities and impact of potential changes
• Analyzes operations to determine opportunities to automate processes and functions.
• Documents scope of software update requests through research
• Captures business requirements and business process management
• Translates business requirements to specific and complete functional requirements to be relied upon by designated project team
• Collaborates with the project team and validate that all necessary requirements have been fulfilled
• Monitors the performance of vendors/service providers to assure quality and service levels are maintained. Immediately reports any situations where service and support levels are not within standards.
• Various marginal functions

Knowledge, Skills, and Abilities

• Healthcare applications experience prefer DME, EHR, SalesForce, call center solutions, medical billing software, etc.
• Must have a strong understanding of the functionality of the applications, the products/services and business processes supported by the applications.
• Must understand the security aspects of the applications in regards to user access, user roles,
imported data, exported data and data storage
• Must understand the integration of other applications and their associated security aspects
• Must understand the definition of the data fields within the applications and the application’s database structure
• Must have a working knowledge of the compliance standards associated to the products and services supported by assigned applications
• Must be knowledgeable in developing and maintaining detailed application administration documentation
• Must possess a working knowledge of business process mapping and project management
• Must have expert knowledge of assigned core business applications
• Must have excellent communication skills in English, both verbal and written
• Must have ability to understand all business processes within the VieMed, as well as understanding the underlying technologies supporting those business processes
• Must have good interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
• Must be skilled at interviewing, listening, observing, and modeling
• Must be able to facilitate group meetings
• Must have strong PC skills, with proficiency of MS Outlook, Excel, Word, Powerpoint and Visio
• Strong analytical and problem-solving skills required, with the ability to research issues, summarize findings, and make meaningful recommendations
• Must be detail oriented and well organized
• Must be able to work on multiple projects concurrently
• Must be able to work in a general office environment
• Must be flexible and able to shift resources and priorities as required
• Must be able to complete all assignments with minimal supervision
• Should possess a strong commitment to providing excellent service to ViemMed members, both internal and external

Education and Background

• 4+ years of business analysis experience for a mid-large organization and/or consulting experience.
• Bachelor’s Degree in Computer Science, Business Administration, or a related field is required; an equivalent combination of education and experience may be considered
• A working knowledge of the fundamentals of the HealthCare industry strongly preferred
• Project management experience strongly preferred
• Experience with Open Solutions applications preferred
• At least one year’s experience supporting critical application software required (on premise and SaaS).

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